Shipping Policy

At Versae Studio, we strive to provide a smooth and efficient shipping experience for all of our customers. Please review our shipping policy below:

Processing Time:

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive a notification when your order has been shipped.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times vary based on your location and the shipping method selected at checkout. Please note that delivery times are estimates and may be subject to delays beyond our control, such as carrier delays or customs processing for international orders.

Domestic Shipping (Australia):

Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days

International Shipping:

Standard International Shipping: 7-21 business days
Please be aware that international shipments may be subject to additional customs duties or taxes upon arrival, which are the responsibility of the customer.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress until it arrives at your door.

Shipping Address:

Please ensure that your shipping address is correct at the time of order placement. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Shipments:

Versae Studio is not liable for lost or damaged packages once they have been handed over to the shipping carrier. If your order arrives damaged, please contact us immediately with photos of the damage, and we will assist you in filing a claim with the carrier.

Returns Due to Incorrect Address:

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping charges to resend the package.

We appreciate your understanding and cooperation with our shipping policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team.